Help Centre & FAQ

We sell mobile credit, internet data packages, e-money top-ups (OVO, DANA, GoPay, ShopeePay, LinkAja), PLN electricity tokens, recurring bill payments (BPJS, PDAM, TV) and top-ups for popular games. See the full list at the Products page.

Yes. Our game top-up service is available on the official subdomain games.myiskapay.com which is part of the IskaPay ecosystem. That subdomain is run by the same team, uses the same branding, and uses the same official payment methods as myiskapay.com.

Among others: Mobile Legends, Free Fire, PUBG Mobile, Genshin Impact, Honkai: Star Rail, Honor of Kings, Valorant, Call of Duty Mobile, Ragnarok, Point Blank and several other titles. The full list is available at games.myiskapay.com.

Pick a product → fill in the order details → review the summary → pay through an official method → the system verifies the payment → the product is processed → the customer receives the product and proof of the transaction. Full details: How to Order.

QRIS, Virtual Account (BCA, BNI, BRI, Mandiri, Permata, CIMB), e-wallets (GoPay, OVO, DANA, ShopeePay, LinkAja) and retail stores (Alfamart/Indomaret), subject to partner availability. See Payment Methods.

Some transactions may carry a small service fee. The fee breakdown is always shown transparently in the order summary before the customer completes payment. See Terms & Conditions.

No. The balance in your IskaPay account is only used to buy digital products inside the platform (mobile credit, data, e-money, PLN tokens, bills or game top-ups at games.myiskapay.com). We do not offer balance withdrawals.

Check the status on the invoice / order history page. If the payment succeeded but the product has not arrived within a reasonable time, contact our support team by email at help@myiskapay.com and include your payment proof and invoice number.

New registrations are currently closed. Existing users can still sign in.

Use the “Forgot password” link on the login page. We will email you a reset link.

We apply TLS, password hashing, access control and anomaly monitoring, and we support 2FA. Payments are always processed through official payment gateways — there are no manual transfers outside the system. See Privacy Policy.

For security reasons certain limits apply, along with extra verification in specific situations (e.g. high amounts or suspicious transaction behaviour).