Privacy Policy

Privacy Policy

Updated: 13 September 2025

This Privacy Policy explains how IskaPay (“we”) collects, uses, stores, protects and shares your data when you use our service at myiskapay.com and the official subdomain games.myiskapay.com (the game top-up service).

1. Data We Collect

  • Account data: name, username, email, phone number (optional).
  • Security data: password hashes, session tokens, activity logs.
  • Transaction data: internal balance, digital product purchase history, destination numbers (mobile number, customer ID, game Player ID) and stored payment methods (tokenised).
  • Device/technical data: IP address, device type, operating system and cookies.

2. How We Use Your Data

  • Providing digital product purchases (mobile credit, data packages, e-money, PLN tokens, bills and game top-ups at games.myiskapay.com).
  • User authentication, fraud prevention and keeping accounts secure.
  • Customer support, transaction status notifications and proof of purchase.
  • Compliance with applicable law.

3. Legal Basis for Processing

Performance of a contract, legal compliance and legitimate interests (e.g. security and abuse prevention).

4. Cookies & Similar Technologies

We use functional and security cookies. You can manage your cookie preferences in your browser.

5. Data Sharing

We may share data with trusted service providers (e.g. payment gateways) in order to operate the service, subject to data processing agreements and security standards.

6. Storage & Security

  • Encryption in transit (TLS) and at rest (where required).
  • Role-based access control, audit logs and anomaly monitoring.
  • Data retention follows legal requirements and reasonable operational needs.

7. Your Rights

  • Access, correction, deletion, restriction and portability of your data (as permitted by applicable law).
  • Withdrawing consent where processing is based on consent.

8. Minors

The service is not intended for children under 18. We do not knowingly collect children's data.

9. Policy Changes

We may update this policy. Material changes will be announced in the app or by email.

10. Contact

Privacy questions? Contact us at help@myiskapay.com.

Our Commitment

We protect your data with encryption and strict access control, and use it only to run the official IskaPay service.